Bambino Direct

Ordering

Monday – Thursday

The cut-off time for next day orders placed over the phone is 5.30pm and for online orders is 5.30pm. If you are ordering online then select “Next Working Day” during the checkout process.

Friday

If you are ordering after 5.30pm on Thursday and before 5.30pm on Friday then a Monday delivery is possible by requesting “Next Day” delivery.

Saturday Delivery

If you are ordering after 5.30pm on Thursday and before 5.30pm Friday then Saturday Delivery is available (additional charges apply)

In all cases 'Next Day' delivery is subject to cleared funds and stock availability. Next Day Deliveries apply to UK Mainland Addresses only, and are not available for larger items requiring a two-man delivery. Next day delivery is also available to Belfast and Dublin (with a 4.00pm order cut-off) Orders to all other areas typically take 2-5 working days.

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

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Delivery Prices

Delivery prices are based upon the products you order, delivery destination and service level you require.

UK Deliveries

Please be aware that the following postcodes incur an additional charge. These charges will be applied at the checkout.

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

The cost of delivery is shown below:

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Delivery Information

We only use Yodel to deliver your goods. We have excellent relationships with all our couriers as we ship more than £100 million of goods each year. All deliveries are fully insured against loss and damage for all UK and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply despatch replacement goods at no cost to yourself. All deliveries require a signature at the delivery address but this does not have to be the card holder.

We offer a service which many of our competitors cannot provide – we can deliver to an address that is different from your billing address. The must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high. In these circumstances, we will contact you to confirm we will send your order to your registered card address but if you still want us to deliver to an alternative address, you can pay by cleared funds (bank transfer via cash or internet / telephone banking) or you can contact your bank or credit card company and ask them to register an additional shipping address. Please note this will take 72 hours to register and will therefore delay your order.

Our cutoff for next working day delivery is 5pm for Online Orders, and 6pm for Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification. We do not deliver on Bank Holidays and "working day" excludes weekends.

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After Sales Service

At Bambino Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

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Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. If we have promised to send your goods to you on an agreed date and we fail to deliver we will refund you the difference between the priority delivery service and our standard service or £5, whichever is the greater. To request this fixed compensation, please send us an eMessage.

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Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For all items our couriers will attempt redelivery once. After which you will be charged for any further redelivery attempts. If you have ordered a small item, it may then be left at your local post office for you to collect. For large items, if the courier has contacted you prior to delivery and you are not available to receive your goods, there will be a redelivery charge. Refused deliveries will be charged the return delivery fee to our warehouse.

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Damaged/Missing Items or Wrong Items

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Bambino Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.For more information go to our Customer Service section

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