Bambino DirectDirect TVsLaptops DirectAppliances DirectAirCon DirectFurniture123

Customer Services Hub


OPENING HOURS

  Monday-Thursday Friday Saturday Sunday
Phone Orders 9.00am - 6.00pm 9.00am - 5.00pm 9.00am - 5.00pm 10.30am - 4.30pm
Customer Services 9.00am - 5.30pm 9.00am - 5.00pm 10.00am - 2.00pm Closed

Bank Holidays: Showroom & Sales lines open 9am - 5pm. Customer Service & Order Processing lines open 10am - 2pm.

Christmas Day, Boxing Day, New Year's Day & Easter Sunday: Closed



Frequently Asked Questions

Placing Your Order

We've made it easy for you to order everything your baby needs.

Click -

Search our entire catalogue from the comfort of your own home and make an online purchase that can be delivered straight to your door or place of work.

Call -

Our sales team are happy to take your call and are highly trained and experienced so will be able to answer any queries you may have.

Payment

Here at Bambino Direct we want to make paying for your baby purchases as easy as possible. That's why we offer several different ways to pay, pick the best one for you. Choose from the following options:

We accept all major credit and debit cards including Visa, MasterCard, Switch, Delta, Maestro and Solo.

We also accept cheques and bank transfers. You can easily select any of these payment methods from the basket page.

Visa Mastercard Delta Maestro American Express

Product Availability

All orders are processed and shipped as quickly as possible. This is made easier by our large warehouse facilities that enable us to keep large stocks of popular items. We keep stock availability on our website as accurate as possible to ensure you know when your earliest delivery is available. In rare instances where our stock is fully allocated we may ship direct from the manufacturers to you, further enabling a faster delivery.

If for any reason the product or promotion you've ordered is no longer available, or there's been a price change, we will notify you within 5 working days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

Promo Codes

Save even more!

Sign up to our weekly newsletter and follow us on Facebook to be the first to hear about our latest offers. Got your hands on a voucher code and want to know how to use it? Easy, here's how…

1. At the basket page enter your code into the “promotional code” box and click recalculate.

2. This will apply the discount to your order, great!

3. If you have any difficulties with your voucher code don't hesitate to give us a call

Here are the Terms and Conditions: • Only one code per order • Codes are available for online use only unless otherwise specified • All codes have an expiry date • We reserve the right to cancel any order which abuses or exploits any promotional code • All codes are subject to change or termination at any time without prior notice • If you exploit a promotional code we have the right to contact you to pay the difference or return any items which were obtained that didn't meet the criteria of the promotion

Delivery

 

Choose a Date
Choose a Date to Suit You

You decide the delivery date! We deliver to nearly all UK postcodes 6 days a week - Monday to Saturday 7am to 8pm. You have the option of selecting a date at our checkout or with our Sales Team over the phone.

Next Day Delivery
Next Day Delivery

Need it in a hurry? If we have stock in our warehouse, we can offer you delivery next day. Order before 5:30pm online or over the phone. Please see our next day delivery details below.

Free Delivery Offer
Free Delivery Offer

We are offering FREE delivery on all orders over 50 to UK Mainland residents.
 

Order Tracking

Can I find out the status of my order?

Follow the progress of your order from dispatch to delivery with our order tracking page.

Returns

Returning an item within 7 days

You can cancel your order within 7 working days of delivery. Feel free to take a look at your new purchase but if you're not entirely happy with it you can send it back to us right away!

Click here for full details

9 Months Returns

Easy as 1, 2, 3!

Ordering for your baby can at times be no easy feat with so many brilliant products to choose from. Do you pick a pushchair or a pram, pink or blue, tandem or twin? That's where 9 month returns steps in to save the day!

If you change your mind within 9 months of purchase we will happily give you a full refund. Give us a call on 0871 984 1999 and we'll talk you through the process (calls cost 10p per minute plus network extras)... or follow these 3 easy steps!

Step 1: As long as the item you wish to return is brand new, unused, and complete with its original packaging and you have your receipt we will be happy to process the return. (psst… we're happy for you to check out the product when you receive it, just be careful with the packaging)

Step 2: To sail through the returns process please complete our returns form, it won't take long we promise! All you need to do is log into the Order Tracking System and create a Return.

Step 3: Once your return has been approved please send your item back to us. When we receive your item we'll happily process your refund to the full value.

Click here for full details

Cancellations

We want you to be entirely happy with your purchases from Bambino Direct. However if you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch. Simply call us on 0871 984 1999. Calls cost 10p per minute plus network extras.

You can also cancel your order within 7 working days of delivery. Feel free to take a look at your new purchase but if you're not entirely happy with it you can send it back to us right away! Certain hygiene sensitive products (such as mattresses etc) cannot be returned if unwanted if the product shrink wrap is opened.

Click here for full details.

Damaged Products

If you receive a damaged item, incorrect item or an item is missing please give us a call right away on 0871 984 1999. Calls cost 10p per minute plus network extras. We try our hardest to ensure that all items are delivered to you in excellent condition however if you notice damage at the point of delivery you can refuse the item and the driver will return it. For delivery of large items such as furniture, we include an unpacking and checking service with two man delivery only. The driver will help you unbox and wait while you check the goods, please take advantage of this service so damage can be immediately reported, taken away and quickly exchanged.

If you are unable to check your delivery on the same day we allow 5 days for you to report any damage as long as the item has not been used within that time period. If you intend to put an item away for use at a later date we recommend that you check the items once you receive them so that any damage can be reported immediately.

In order to help us resolve your issues quickly, please use our online returns form within the first 48 hours of delivery. Outside of this period please call us on 0871 984 1999 to discuss this further. Calls cost 10p per minute plus network extras.

Click here to log into the Order Tracking System and create a Return.

Faulty Products

On rare occasions your item may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.

All new goods we sell to UK and Irish consumers have at least 6 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer's local service centre to confirm this. Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.

Faults occurring within 28 Days of Receipt:

If any of our products develop a fault within the first 28 days we are happy to help you resolve the issue. Whether it's for repair or replace. Your statutory rights may allow refunds in specific instances, please call us if you need advice.

Click here to log into the Order Tracking System and create a Return.

Faults occurring within 1 year (3 months for refurbished products):

If you've had the product for up to 1 year and require a fault repair, your product will be repaired directly by the manufacturer or by us. If that's not possible we will give you a replacement, or if that's not possible, a refund. Call 0871 984 1999 for more information. Calls cost 10p per minute plus network extras.

Faults occurring after 1 year but within manufacturer's warranty period:

Please contact the manufacturer directly to arrange a repair. You can also contact us for further advice and suggestions as other repair options may be available. Call 0871 984 1999 for more information. Calls cost 10p per minute plus network extras.

Faults occurring outside the Manufacturer's warranty period:

Please contact the manufacturer directly to arrange a repair. You can also contact us for further advice and suggestions as other repair options may be available. Call 0871 984 1999 for more information. Calls cost 10p per minute plus network extras.

These terms do not affect to your statutory rights. More information is available here.

Warranties

A handful of manufacturers include a warranty registration form in the box or instruction manual - don't forget to complete this and send it off within the specified time period. If you have purchased a baby product for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use.

Privacy & Security

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this from happening.

In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.

Click here to view our full privacy policy

Security

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.

If you have any questions/comments about privacy or security, please Click Here to send us a message via the eMessaging service.

Commercial

For any enquires regarding purchases for commercial use please click here to read our terms.

Commercial

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Contact Us

Pondering over a pushchair? Concerned about a Car Seat? Baffled by a Buggy? Don't hesitate to get in touch with us if you're bamboozled by baby terminology or just need some extra advice from one of our knowledgeable mother and baby specialists. There are lots of ways to contact us, here they are!

1. Use the “Got a question?” tab on the product you've…got a question about! Your question will be sent straight to one of our baby specialists and they'll be in touch ASAP.

2. Give us a call on 0871 984 1999 we've got some in house chatterboxes with bags of advice on all things baby. Calls cost 10p per minute plus network extras.

3. Drop us an eMessage, one of the quickest ways to ask a question. Click here and ask away!

4. Write us a good old fashioned letter.

We look forward to hearing from you!

For full details including phone numbers and our address click here.