BAMBINO DIRECT LIMITED

TERMS AND CONDITIONS FOR ORDERS PLACED
VIA THE BAMBINODIRECT WEBSITE OR BY TELEPHONE

These are the terms and conditions of sale of Bambino Direct Ltd, company registration number 06346585. These terms will apply to all purchases of goods when you order via our website (www.bambinodirect.co.uk) or by telephone using our Customer Services team. Any orders placed are strictly in accordance with these terms & conditions you agree to be bound by.

1. DEFINITIONS & INTERPRETATIONS
In these conditions:

1.1 “Customer” means a person acting as a consumer who is purchasing goods;
1.2 “You” means the customer submitting and order for goods;
1.3 “Goods” means the goods to be supplied under these conditions;
1.4 “Party” means either you or us “Parties” means you and us
1.5 “Writing” means letter, fax or email


2. ORDER PROCESS

2.1 The contract for supply of goods (“Contract”) will be formed when we accept your order. Acceptance of an order for goods by us can only be made in writing. All orders are subject to availability.

2.2 In order to counter internet fraud payments via our website will be managed online with the banking organisations concerned through the facilities offered by PROTX. This company is responsible for holding an automated handling in a secure environment the information relating to each order including card details. All orders are security checked to prevent any fraudulent transactions and on occasions you may be asked extra security questions prior to goods being dispatched.

2.3 We take reasonable care in ensuring that all material contained in our website is accurate and up to date at the time it is posted. None of the information on our website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions are for information only.

2.4 When placing an order for the first time you will be required to register with us.

2.5 Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. We will acknowledge receipt of your order by sending a confirmation email.

2.6 The sale will only be binding on us once we have notified you that the goods have been dispatched. This means that if goods are shown on our website but are not available or are incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you such goods.


3. PRICE & PAYMENT

3.1 The price of goods you order will be notified to you by telephone before you place your order or shown on the website before you confirm your order. All prices are in £ sterling and inclusive of VAT.

3.2 Your card will be debited at the time your order is placed. In the event that the sum due from you cannot be debited for whatever reason the sale will be cancelled immediately.

3.3 If an error is found in the price of goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel we will refund or re-credit you for any sum that has been paid by you or debited from your card for the goods.

3.4 In addition to the price of goods you will be required to pay a delivery charge of £4.50 if the order is under the value of £75.00. All orders over the value of £75.00 are delivered carriage free (please note this does not include furniture orders).  Please note our policy at Bambino Direct states that we do not refund shipping costs.

4. CANCELLATION

4.1 You have the right to cancel your order  in writing to cancellations@bambinodirect.co.uk. If you exercise your right of cancellation after the goods have been dispatched or delivered to the delivery address you will be responsible for returning the goods to us as soon as possible with full order and id details at your own cost to: RETURNS, BAMBINO DIRECT LTD, UNIT A, YORK HOUSE, GROVE ROAD, HUDDERSFIELD, HD1 6DD.Goods returned will be refunded less our shipping costs.  It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information).

4.2 Once an order has been placed for Boori, Babystyle, King Parrott, Bebe-Jou, Lollipop Lane, Izziwotnot or Tutti Bambini furniture the deposit will be non refundable.

5. DELIVERY

5.1 The goods you order will be delivered between 9am-6pm only to the address which you provide when you place your order. Delivery will be made by UKMAIL, an email and SMS text message is sent at point of dispatch confirming the consignment tracking number. You may track the status of your delivery on www.ukmail.biz.  Delivery times are between 9am-6pm Monday to Friday.

5.2 You must inform us in writing of any shortages/damages to items received within 24 hours of receiving the goods.

5.3 All deliveries must be signed for.  UKMail will make 2 attempts to deliver your order if there is no one at the address given to accept delivery of the goods you will be carded requesting contact is made with the depot holding your goods to arrange an alternative delivery date or to collect goods from the depot. If no contact is made with the depot goods are automatically returned back to us and we will charge £18.00 for re-delivery. If at this point you refuse delivery or wish to cancel your order £18.00 will be deducted from the refund due. 

5.4 No delivery will take place unless payment for the goods has been received. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. Any delivery date or time specified by us is an estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Under the distance selling regulations set by the OFT we will aim to deliver the goods within 30 days.

5.5 Ownership of the goods and the risk for damage to the goods pass to you upon delivery. We shall repair or replace free of charge any goods damaged in transit where delivery has been made by our carrier provided that you give us written notification of such damage within 24 hours of the delivery date. Goods are independently inspected before a exchange/refund can be offered this procedure can take up to 20 days.

5.6 We cannot accept liability for any delays in delivery that are beyond our control. We will not be liable to you by way of representation for any losses which are not reasonably foreseeable by both parties when the contract is formed arising in connection with the supply of goods and related services or their use by you.

5.7 Delivery for the following brands of furniture can take between 3-6 weeks from date of ordering; Boori, Babystyle, King Parrott, Bebe-Jou, Kidsmill, Lollipop Lane, Izziwotnot and Tutti Bambini. The respective company will contact you to organise a suitable delivery and assembly date (if assembly is applicable) Please note the deposit is non refundable on these orders if cancelled. 

6. EXCHANGE OR REFUND OF GOODS
Within 7 days following delivery of the goods you may choose to:-

6.1 Return the item(s) as exact in their original packaging at your own cost complete with any related accessories or booklets to: RETURNS, BAMBINO DIRECT LTD, UNIT A, YORK HOUSE, GROVE ROAD, HUDDERSFIELD, HD1 6DD. Please email returns@bambinodirect.co.uk to request an RMA number and returns note which mst be completed for all returns.  Without this documentation we cannot identify your return, resulting in further delays in processing a refund/exchange.  All returned items must be unused in all original packaging with all original booklets and accessories included and any tags/labels attached.  The items(s) must be returned within 7 days of receipt of your RMA.

If an exchange is required no re-delivery can take place until we have received the returned goods from you.  An extra delivery charge is also payable where applicable.  It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information). We reserve the right to refuse a refund if goods are not in an acceptable condition.  

6.2 The following brands of furniture are non returnable: Boori, Babystyle, King Parrott, Bebe-Jou, Cosatto, Lollipop Lane, Izziwotnot, Kidsmill, Joseph or Tutti Bambini unless damaged which must be addressed in writing with photographic evidence. Refunds will not be supplied to faulty furniture but replacement parts provided as soon as possible.

6.2 Without prejudice no refund or exchange will be given for:- nappies, toiletries, self assembly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurements are taken prior to ordering of any furniture or curtains. 

7. RETURN OF DAMAGED GOODS

Any faulty items must be returned to us via obtaining a valid RMA number from returns@bambinodirect.co.uk. If the item is under one month old we will arrange for the collection, the item being returned must be well packed in the original packaging, (we strongly advise all original packaging is kept for upto six months). Items not securely packaged or boxed will under no circumstances be accepted. Once the goods have been inspected by the respective manufacturer we will arrange for the repair or replacement, we believe the decision lies with the manufacturer and will abide by the decision of the respective manufacturer.   If the fault is found to be due to normal wear and tear, misuse or accidental damage you will be responsible for meeting the full cost of repair and the shipping charges.  If upon inspection we are told by the respective manufacturer goods are not faulty or damaged we reserve the right to refuse a refund and/or charge a restocking fee of upto 40%. Please be aware all items for repair are sent to the respective manufacturer therefore the process can take upto 2 weeks.

8. REFUNDS

Under the distance selling regulations set by the OFT we will refund within 30 days any sum that has been paid by you or debited from your credit card for goods.

9 WARRANTY

9.1 Bambinodirect offers a 6 month warranty on all pushchairs excluding Bugaboo and Stokke Xplory whom offer a 2 year guarantee, Mountain Buggy & Phil & Teds & Silver Cross whom a 1 year warranty and Cosatto the 2 year dot to tot return to base warranty.  The warranty commences from the day of delivery and we advise all original packaging is kept. 

9.2 Bambinodirect strongly advise a full demonstration of all products.  We cannot be held responsible for any damages as a result of incorrect assembly or mis-handling the product during assembly.  Any replacement parts/components required as a result of this will be chargeable as advised by the respective supplier.   

10. FREE GIFTS/PROMOTIONAL ITEMS

Free gifts and any promotional items offered are strictly subject to availability and form no part of the contact between the parties. We reserve the right to withdraw any gifts or offers without any prior notice.

11. DISPUTES

If there is a dispute we cannot settle, by direct negotiation this will be finally determined by the English courts and you agree to submit to the jurdisdiction of those courts.

12. DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are for any reason prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation; an act of God, explosion, extreme weather conditions, flood, fire or accident, war or civil disturbance, strike, industrial action, stoppages of work, terrorism, a third party act or omission, failure of our supplier(s) in diffuiculty in obtaining materials and/or labour/deliveries, failure by you to give us a correct delivery address. We will inform you of any such unforeseen event and should this interruption continue beyond a period of one month you will be entitled to cancel the order and a refund will be made in accordance with clause 7 and 8 of these conditions.

13. GOVERNING LAW

These terms and the contract between us are governed by the English law.  Nothing in tehse terms and conditions affect your statutory legal rights.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.  The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment ie: high street stores and internet retailers must allow consumers to return their faulty equipment free of charge.  The amount of WEEE we throw away is increasing by around 5% each year making it the fastest growing waste stream in the UK. 

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Bambino Direct is obliged to offer our customers free take back of their WEEE ie: baby monitors to prevent it from going into a landfill site by disposing of it safely.  Customers must return their WEEE item to us within 28 days.  Under WEEE regulations all new electrical goods should now be marked with the crossed-out wheeled bin symbol.